Account Manager I is a unique and challenging position for outgoing high-energy people who truly enjoy traveling and establishing meaningful relationships with potential clients. Provides the implementation of client-building relationships and industry direction through continuous client and vendor contact at both property locations and trade show forums. Supports the preparation and publishing of customer-compliant proposals responding to RFPs. Tracks and analyzes industry trends and client needs while developing an approach to meet client needs in advance of RFP issuance.
This position requires an individual who is self-motivated, highly organized, and able to develop and execute strategic plans for the pursuit and the capture of business opportunities. This person must be comfortable and exhibit confidence when placed into unfamiliar situations with large groups of people they do not know and have the ability to make those around them feel that confidence. While the Account Manager I will have support from “inside staff” on things such as marketing, sales literature, coordination of shows and conferences, and the actual development of any proposals or sales offerings, it is ultimately their responsibility to keep the sales funnel full of qualified opportunities and to capture those opportunities to fulfill the bookings and revenue objectives of the company.
Essential Duties/Responsibilities:
- Ensure sales activities are conducted in a methodical and strategic manner that communicates the company message clearly and consistently with consistent follow-through and communication
- Develop strategies for new customer lead generation, sales and marketing activities, intelligence gathering industry relationships, and existing customer follow-on to maintain sales funnel at necessary level and ensure a high win percentage
- Ensure Success rate in converting opportunities into bookings
- Ensure consistent execution of sales and marketing activities per Avail’s project process including mentoring when required, and supporting the Operations Department in their regular audit, review, and refinement of the project processes document
- Develop a sales pursuit strategy and execution plan with support from the Marketing, Proposal Strategist, Account Representatives, and the Director of Business Development
- Take full responsibility for the execution of the sales plan to achieve the company’s bookings and revenue targets
- Working with the Director of Business Development, track the success and accurateness of the sales funnel predictions over time and make adjustments to the pursuit and qualifications approach, as necessary, to ensure the funnel is an accurate and useful tool
- Be an integral part of the team and the team’s success
- Aide in the development of proposals and sales offerings by having a detailed understanding of each customer’s organization, their current challenges, and their goals and objectives for the future
- Maintain Avail’s relationship with our customer base to ensure we always know their level of satisfaction with Avail as a company, and their ever-evolving needs for technology and operational improvement; then guide them to ensure they are always coming back to Avail to fulfill those needs
Skills:
- Industry-specific knowledge
- Fluent in both written and verbal communication skills
- Ability to mingle and build confidence in the Avail solution with potential and existing clients
- Logical thought progression to assist customers in planning both short and long-term expenditures
- Able to make technical presentations to clients and answer product questions
- Dynamic and outgoing personality
- Excellent interpersonal skills
- A proven ability to analyze a vertical market segment, and through strategic thinking, develop and execute a sales pursuit plan with minimal guidance
- A proven ability to close sales opportunities in a timely and professional manner
- The ability to provide meaningful input to technical and customer operational discussions
- The ability to capture the thoughts and concepts from those discussions in writing, so that both people who were and were not in the discussion have a clear picture of the conversation
- Must possess sufficient technical and computer skills to proficiently set up, operate, and explain the use of Avail’s products through the demo systems
- Proficiency in the Microsoft Office suite of products, including Excel and Word
Educational Requirements:
- Bachelor or Associate degree in Business, Marketing, Communications, or related field preferred
- At least two (2) or more years of related experience and/or training
- At least 5 years of experience working with or within the Public Transit industry
- May consider candidates with an equivalent combination of education and job-related experience
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear/listen
- While performing the duties of this job, the employee is regularly required to work with computers and keyboard
- Candidates should be able to lift up to 40 pounds
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Travel:
Travel up to 50% may be required
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
