Director of Transportation

Under the general direction of the Chief Operating Officer (COO), this senior management level position plays a key role within the Operations Division, which also includes Maintenance and Safety & Security. As the leader of GRTC’s largest department, this position holds full operational autonomy and provides strategic leadership and oversight of all transportation services, including fixed-route, Bus Rapid Transit (BRT), paratransit, and microtransit. The Director is a constant change agent.

The Director is responsible for ensuring service reliability, safety, operational efficiency, and customer satisfaction while overseeing day-to-day execution and long-term planning. This includes managing all transit supervisory staff, coordinating across departments, providing leadership in labor relations, and overseeing contractor compliance. The Director also plays a critical role in technology implementation, budget planning, and emergency response.

As an agent of change, the Director leads modernization efforts and organizational transformation initiatives, guiding the department through evolving challenges and opportunities. This role champions innovation, aligns operations with GRTC’s strategic goals, and ensures a positive, safe, and equitable rider and employee experience across all modes of service.