Manager of Accessible Services

Budgeted salary range: $90,000 to $110,000 DOQ

Under the direction of the Chief Operating Officer:

• Responsible for overseeing the planning, operations, and programs related to accessible services including, but not limited to managing the paratransit services for seniors and people with disabilities, Non-Emergency Medical Transportation (Med-Van), Mobility on Demand (MOD), and specialized projects.
• Represent ECCTA at regional accessibility committee meetings, MTC’s regional ADA related meetings, and other regional meetings as necessary to keep up to date on ADA, travel training, and accessibility issues.
• Manage and be responsible for evaluating the performance of the following positions:
  • Accessible Services Coordinator
• Develop, monitor, and administer the department budget.
• Ensure all operations comply with federal, state, and local regulations.
• Ensure that paratransit services, Med-Van, and MOD meet high standards for safety, efficiency, and customer satisfaction.
• Track and analyze performance data of ECCTA paratransit services to measure efficiency and identify areas for improvement.
• Prepare and deliver presentations and reports to city councils, boards, and public.
• Collaborate with staff to participate in outreach events at senior centers, adult and senior care facilities, and Tri Delta Transit marketing events to educate current and potential paratransit riders on relevant services and resources.

MINIMUM QUALIFICATIONS:

Education:

Bachelor’s degree in social services, specialized education or related field is preferred. Equivalent relevant experience and/or specialized certification may be considered in lieu of a degree.

Experience:

Minimum of five years of professional experience working with seniors and/or people with disabilities. At least three years of leadership or supervisory experience is required. Experience in public transportation is preferred.

Knowledge and Skills:

Must have in depth knowledge of the American with Disabilities Act regulations and sensitivity to issues relating to people with disabilities. Familiarity with the assessment process and making final determinations for eligibility and experience conducting information gathering or functional interviews and/or assessments is preferred. Strong interpersonal skills that allow effective working relationships with a diversity of people and the ability to prepare and deliver presentations and reports to city councils, boards, and public. Excellent communication skills. Have a commitment to accuracy. Excellent organizational and multi-tasking skills. Ability to prioritize work and manage without direction. Have strong organizational skills and a flexible attitude that can accommodate a dynamic environment. Must possess intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel).