Director of Mobility Services

General Summary:

The Director of Mobility Services serves as the executive leader of CATS’ non-fixed route mobility services portfolio, with authority over strategy, performance, compliance, organizational structure, and vendor governance and providing division-level leadership and accountability for paratransit, microtransit, and other demand-response programs delivered through a combination of internal operations and contracted service providers. Reporting to the Chief Operating Officer, this role holds full responsibility for the strategic direction, operational performance, regulatory compliance, fiscal stewardship, and organizational capacity of mobility services.

The Director ensures that mobility services are safe, reliable, accessible, equitable, and financially sustainable, and that all programs comply with applicable federal, state, and local requirements, including ADA and Title VI. This position exercises executive judgment over service delivery models, vendor strategies, compliance risk, and resource allocation, translating CATS’ mission, policy direction, and long-term strategic priorities into measurable operational outcomes.

Operating through Assistant Directors, senior staff, and external partners, the Director leads continuous improvement, innovation, and long-range planning for non-fixed route services. The role serves as a senior representative of CATS with regulatory agencies, service providers, advocacy organizations, and regional partners, and is accountable for ensuring that mobility services evolve responsibly to meet changing customer needs while managing risk, maintaining public trust, and supporting organizational sustainability.

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